Andrea Scales

Software Development & Project Management Professional

Kansas City, US.

About

Highly motivated Computer Science professional with a strong foundation in software development, project management, and UI/UX design, evidenced by a Bachelor's degree and impactful projects. Proven ability to lead cross-functional teams, optimize workflows, and deliver innovative solutions, as demonstrated in a Development Project Manager internship and entrepreneurial ventures. Eager to leverage technical expertise and leadership skills to drive project success and enhance user experiences in a dynamic technology environment.

Work

HMH

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Technology Support Agent

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Summary

Provide technical support and platform troubleshooting across HMH digital learning platforms via phone, email, and chat while consistently meeting SLAs.

Highlights

Resolved 5–7 customer support cases per day via phone, email, and chat while consistently meeting established service level agreements (SLAs).

Achieved a 95%+ customer satisfaction (CSAT) rating by providing accurate technical troubleshooting and clear guidance for HMH digital learning platforms.

Maintained a 90%+ first-contact resolution rate by diagnosing and resolving login, account access, and platform issues without escalation whenever possible.

Documented and managed 100% of customer interactions in the ticketing system, ensuring accurate case tracking, timely follow-up, and seamless handoffs for escalated issues.

Custom Dreams LLC

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Founder & Graphic Designer

Kansas City, MO, US

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Summary

Led all aspects of a graphic design venture, delivering impactful branding solutions and managing client relationships to drive consistent business growth and client satisfaction.

Highlights

Delivered over 50 branding and design projects for small businesses, significantly increasing client engagement and brand visibility.

Managed 5-10 concurrent client projects with a 100% on-time delivery rate, ensuring high-quality outcomes and client satisfaction.

Designed high-converting marketing assets that boosted client social media engagement by an estimated 20-40%.

Cultivated strong repeat client relationships, contributing to sustained revenue growth and a consistent stream of referrals.

Paycom

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Development Project Manager Intern

Oklahoma City, OK, US

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Summary

Supported multiple cross-functional engineering teams in an Agile environment, optimizing project coordination and ensuring timely delivery of key product features.

Highlights

Supported 5+ cross-functional engineering teams in Agile environments, enhancing sprint coordination and accelerating delivery timelines.

Assisted in managing multiple concurrent software projects, reducing task bottlenecks by 15% and improving overall workflow efficiency.

Created and maintained comprehensive project documentation, streamlining onboarding processes and facilitating knowledge transfer for new team members.

Collaborated effectively with engineers and stakeholders to ensure the on-time delivery of critical product features, contributing to project milestones.

Langston University School of Agricultural and Applied Sciences

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Student Research Assistant

Langston, OK, US

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Summary

Conducted research focused on optimizing UAV systems for real-time livestock monitoring and contributed to data-driven agricultural decision-making.

Highlights

Maintained and optimized UAV systems, improving operational reliability for real-time livestock monitoring by enhancing system performance.

Designed and implemented autonomous drone flight missions, reducing manual intervention by 25% and increasing operational efficiency.

Conducted rigorous regular testing and system improvements, contributing to continuous performance optimization of UAV operations.

Supported critical research efforts, collecting and analyzing data that informed agricultural decision-making and improved outcomes.

Volunteer

Royal Court Member

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Kappa Alpha Psi Fraternity, Incorporated

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Coordinated and managed large-scale events, ensuring seamless execution and effective communication within the fraternity.

Highlights

Coordinated large-scale events and pageants with over 100+ attendees, ensuring successful execution and positive participant experience.

Managed communication workflows, significantly improving team coordination and execution efficiency for all fraternity initiatives.

Training Chair

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Langston University Ambassador Organization

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Led the training and mentorship of student ambassadors, enhancing organizational effectiveness and increasing campus participation in key events.

Highlights

Trained and mentored over 20 student ambassadors, significantly improving their onboarding process and overall engagement within the organization.

Led initiatives that successfully increased campus participation in various events and outreach programs by 20%.

Education

Langston University

Langston, OK, United States of America
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Bachelor of Science Computer Science Grade: 3.39

Courses

Operating Systems

Programming Concepts

Advanced Programming Concepts

Calculus

Lincoln College Preparatory Academy

Kansas City, MO, United States of America
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High School Diploma IB Diploma

Languages

English

Certificates

Dev3Pack Web3 Developer Fellow

Dev3Pack

MedPro Foundations of Insurance Cohort

MedPro

Adobe HBCU 20x20 Program

Adobe

Skills

Programming Languages

JavaScript, Java, Python, HTML/CSS.

Web Technologies & Frameworks

React, Node.js, Vite, TailwindCSS, Web3 Development.

Tools & Methodologies

Git, REST APIs, Firebase, Agile, Project Management, API Integration, Jira, Confluence, JQL, Microsoft Outlook.

Design & Creative Tools

Adobe Creative Cloud, Procreate, Affinity, Canva, UI/UX Design, Graphic Design, Branding.

Project & Product Management

Sprint Coordination, Workflow Optimization, Project Documentation, Stakeholder Collaboration, Client Management, Event Coordination.

Research & Development

UAV Systems, Autonomous Drone Flight, System Optimization, Data Collection, AI Personal Assistants, Conversational Workflows, API Integration.

Soft Skills

Team Leadership, Mentorship, Communication, Problem Solving, Strategic Planning, Process Optimization, Client Relations.

Projects

WeGather, Blockchain Resource App

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Summary

Developed a blockchain-powered platform to enhance social connectivity by enabling users to create, discover, and manage events with robust backend functionality.

MAIA, AI Personal Doula

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Summary

Designed and developed an AI-powered personal assistant to support mothers during late pregnancy and early labor, leveraging advanced AI capabilities and API integrations.